Winter Luge Ticket Refund Policy
Our non-profit organization has a finite number of luge sessions each season. For the continued success of our operations we need to be able to use our available inventory as best possible. For this reason, we do not issue refunds for tickets purchased except in the case our organization is not able to fulfill the luge session.
By purchasing a luge ticket you hereby agree to the following:
Refunds requested MORE than 21 days in advance
A 75% refund of the original ticket price (less any additional processing fees) will be offered upon written request submitted to info@msports.org when submitted no fewer than 21 calendar days before the date of your reserved session.
Refunds requested FEWER than 21 days in advance
If you wish to receive a refund and have not submitted a refund request more than 21 calendar days before the date of your reserved session, you can submit a request in writing to info@msports.org to have your ticket added back to our ticket inventory. Upon resale of the ticket that was added back to our inventory, you will receive a 50% refund of your original ticket purchase. By submitting a request to add the ticket back to inventory you surrender all rights conveyed in the original purchase of the ticket.
Transferal or deferment of tickets to a later date
Registrations CANNOT be transferred or deferred to another weekend or year except in the event Muskegon Luge cancels a reservation.
Transferal or resale to another party
Tickets may be transferred or resold to another party. Muskegon Luge Adventure Sports Park is not responsible for the act of transferring or reselling and conveys only those rights conveyed in the original purchase of the ticket.
Weather
We understand various types of winter weather driving conditions prevent some participants from feeling comfortable to drive to our location. We suggest you follow weather forecasts and allow ample time to make the trip within your comfort level. As a general rule in the winter sports industry we DO NOT CLOSE OR ISSUE REFUNDS for adverse winter weather conditions. Extended days of above freezing temperatures can cause us to cancel luge reservations if we deem the sliding experience isn't up to our luge experience standards, in which case you WILL receive a full refund. Based on several deciding factors we will notify all ticket purchasers of cancellation no later than 48 hours before their scheduled session.